FAQ

Frequently Asking Questions

How can I create an account in the GetSlots casino?

Creating an account in the Get Slots casino is easy and simple. Just click "Register" in the upper left corner and enter the required information. Having done that, you will receive an e-mail with a confirmation link which would let you verify your e-mail address. As soon as your account gets confirmed, you will be able to start playing right away.

What should I do if I have forgotten my password?

The fastest way to resolve this problem is by clicking on "Forgot your password?" You will receive an e-mail with a link for creating a new password. If you are unable to do this on your own or you haven't received our e-mail, you can contact our friendly support team through the live chat or write to support@GetSlots.com. We will resolve all problems as soon as possible

Where can I buy Bitcoin?

At this time, there are many online exchange services which can help you with this, for instance, Circle or Cubits. For more detailed information about buying Bitcoin, you can also take a look at our page "About Bitcoin".

Are your game scores fair?

Fair play is as important to us as are long-term relationships with our customers. Therefore, the scores of most of our games are verifiable. This means all game scores are genuine and players can verify them independently. In addition, we offer complete guarantee that all the games are fair as we have received the Curacao License, and the games themselves are RNG-certified.

ACCOUNT

How can I create an account in the GetSlots casino?

How can I create an account in the GetSlots casino? Creating an account in the Get Slots casino is easy and simple. Just click "Register" in the upper left corner and enter the required information. Having done that, you will receive an e-mail with a confirmation link which would let you verify your e-mail address. As soon as your account gets confirmed, you will be able to start playing right away.

What should I do if I have forgotten my password?

The fastest way to resolve this problem is by clicking on "Forgot your password?" You will receive an e-mail with a link for creating a new password. If you are unable to do this on your own or you haven't received our e-mail, you can contact our friendly support team through live chat or write to support@GetSlots.com. We will resolve all problems as soon as possible.

What should I do if I have forgotten the e-mail address I used for registering?

If that happens, please contact our friendly support team through the live chat or write to support@GetSlots.com. We will resolve all problems as soon as possible.

Can I change the e-mail address I used for registering?

We're sorry, you won't be able to change your e-mail address after registering.

Can I register several accounts?

This is not allowed. Each user can register only one account from one computer /IP / address.

How can I choose a different currency?

After adding the needed currency, simply press "Select" next to the currency you would like to activate.

DEPOSITS AND WITHDRAWALS

What currencies does the Get Slots casino accept?

Both your deposits and withdrawals can be made in the following currencies: RUB, EUR, USD, CAD, AUD, NZD, ZAR, NOK, PLN, CZK, BTC, LTE, DOGE, BCH, ETH, USDT. In addition, we offer Bitcoin as an available payment method, which makes your transactions instant, simple, and secure.

How long does it take for my deposit to be credited to my account in the Get Slots casino?

Believe it or not, this will happen instantly! You will be able to start playing all of our games as soon as you make the deposit.

Do I need to pay any service fees for deposits and withdrawals?

It depends on the currency and the method of payment you plan to use. Some of them are free, others might charge a small fee. For more information, please visit our Payment page.

What's the minimum amount of money I can deposit and withdraw?

The minimum deposit amount is 10 EUR. The minimum withdrawal amount is 2 EUR. For more information, please visit our Payment page.

How soon can I receive my withdrawal?

We aim to provide you with the best payment services. To that effect, all of your withdrawals will be processed instantly, even though in some cases that might take longer (up to 12 hours). For more information, please visit our Payment page.

I made a deposit but Bitcoin hasn't appeared in my balance. What should I do?

The first thing you can do is check to make sure your transaction has been successfully completed. You can do this yourself by going to the site BlockChain.info. You can also contact our friendly support team through the live chat or write to support@GetSlots.com. We will resolve all problems as soon as possible.

BONUSES

What is a bonus?

Bonuses are additional money added to your balance. The bonus size depends on the promotional offer's terms, and all players must satisfy the bonus wagering requirements before they can make a withdrawal.

How can I find out what the bonus wager is?

Simply enter your account, go to your personal profile "My Account", and click the "Bonuses" tab. It displays all the information about active bonuses and the required bonus payout amount. If you need additional assistance, please don't hesitate to contact our friendly support team through the live chat or write to support@GetSlots.com. We will resolve all problems as soon as possible.

How can I request my welcome bonus?

To receive your welcome bonus, you need to deposit a minimum of 1,000 rubles, 20 EUR, 20 USD. When making the deposit, please don't forget to mark the field "Yes, I want to receive any bonuses when making a deposit". The bonus will be automatically credited as soon as you make the deposit.

I have received my bonus but, for some reason, the required bonus wager isn't decreasing. Why?

The different casino games contribute differently to satisfying the bonus wagering terms. For complete information, please visit our page about bonus terms.

How many times do I need to wager my bonus?

All deposit-related bonuses have a x50 wagering requirement. For more information, please visit our bonus terms page.

CASINO

Are your game scores fair?

Fair play is as important to us as are long-term relationships with our customers. Therefore, the scores of most of our games are verifiable. This means all game scores are genuine and players can verify them independently. In addition, we offer complete guarantee that all the games are fair as we have received the Curacao License, and the games themselves employ a certified RNG.

Can I play in the casino without losing money?

Of course! GetSlots offers its customers the option to play in a test mode. This not only lets them play without the risk of losing real money but also gives them the chance to become skilled players with their own clever strategies which enable them to play confidently and bet real money.

What should I do if the game stalls in the middle of a round?

In case of technical problems during a game, some of your game rounds may remain unfinished. Nevertheless, the round will usually be played to the end on the server, and if you have any winnings, they will be credited to your account.

I can't enter the game. What should I do?

To play in our casino, you need to have the latest versions of Java and Flash installed on your computer. You can download Java for free here: http://java.com, and Flash from here: http://get.adobe.com/flashplayer/. If nothing changes, this might mean the internet connection has dropped off. In addition, in such cases we also recommend that you clear the cache or cookies, relaunch the browser and/or device and retry everything. If none of this helps, please contact our friendly support team.

SECURITY

Is my personal information secure in the GetSlots casino?

Of course! Our site utilizes the 128-bit SSL (Secure Socket Layer) encryption protocol. In the online security sphere, it's used for transmitting confidential information. You can, therefore, be confident that your credit cad numbers and other personal data will be protected by world-class professionals.

Am I required to verify my account in order to make a deposit or an withdrawal?

Yes, you will have to verify your account upon request. Once you receive the request, you will have two weeks to do that.

How should I send my documentation?

Please upload all required documents right to your personal profile. Bear in mind that the files can be no larger than 2 MB. Allowed file formats: BMP, JPEG, JPG, PNG. To do this, go to the Documents page.

Is there a chance that you may not accept my documents?

You can check the status of your documents on the same page where you uploaded them, i.e. in your personal profile. Simply select the Documents tab, and you will be able to find out their status.

TREATING THE GAME RESPONSIBLY

Can I close my account for a certain period of time?

Yes, you can do that. We offer the opportunity to reopen your account after that period ends. To do this, please contact our friendly support team through the live chat or write to support@GetSlots.com. We will resolve all problems as soon as possible.

Can I close my account in the GetSlots casino permanently?

Yes, you can close your account permanently. Please bear in mind that you will not be able to reopen it or create a new one. To close your account, please, contact our friendly support team through the live chat or write to support@GetSlots.com. We will resolve all problems as soon as possible.

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