FAQ

Frequently Asking Questions

ACCOUNT

How can I create an account in the GetSlots casino?

Creating an account in the Get Slots casino is easy and simple. All you have to do is click the *Sign Up* in the upper left corner and enter the required information. Having done that, you will receive an e-mail with a confirmation link which would let you verify your e-mail address. Once all this is done, your account will be fully active.

What should I do if I have forgotten my password?

The fastest way is to create a new password by clicking *Forgot Password?* link. You will receive an e-mail that will direct you to a new password for your account. If you are unable to do this on your own or you haven't received our e-mail, you can contact our friendly support team through the live chat or write to support@GetSlots.com. We will be more than happy to assist you further.

What should I do if I have forgotten the e-mail address I used for registering?

If that happens, please contact our friendly support team through the live chat or write to support@GetSlots.com. We will resolve all problems as soon as possible.

Can I change the e-mail address I used for registering?

We're sorry, you won't be able to change your e-mail address after registering.

Can I register several accounts?

Each user can register only one account from one computer, IP, address.

DEPOSITS AND WITHDRAWALS

What currencies does the GetSlots casino accept?

Both your deposits and withdrawals can be made in the following currencies: RUB, EUR, USD, CAD, AUD, NZD, NOK, PLN, BTC, LTE, DOGE, BCH, ETH, USDT. In addition, we offer Bitcoin as an available payment method, which makes your transactions instant, simple, and secure.

How can I choose a different currency?

Simply press “+ Add Currency” and here choose a currency that you wish to add from your *profile page*

How long does it take for my deposit to be credited to my account in the Get Slots casino?

For Fiat currencies You won’t have to wait at all. Deposit processing and account crediting are done instantly, meaning you can start playing our games right away. For cryptocurrencies, this depends on both how many transactions are waiting currently in the blockchain and on the fee used to transfer the funds with, however in most cases this is completed within a few minutes.

Do I need to pay any service fees for deposits and withdrawals?

It depends on the currency and the method of payment you plan to use. Some of them are free, others might charge a small fee. For more information, please visit our Payment page.

What's the minimum amount of money I can deposit and withdraw?

The minimum deposit and withdrawal amount is 20 EUR and its equivalent.

How soon can I receive my withdrawal?

We aim to provide you with the best payment services. To that effect, all of your withdrawals will be processed instantly, even though in some cases that might take longer (up to 12 hours).

I made a deposit but Bitcoin hasn't appeared in my balance. What should I do?

The first thing you can do is check to make sure your transaction has been successfully completed. You can do this yourself by going to the site BlockChain.info. You can also contact our friendly support team through the live chat or write to support@GetSlots.com and we will resolve your issue as soon as possible.

Is there a maximum withdrawal rule I should know about?

We have a daily limit of 2,500 €/$ And a monthly limit of 15,000 €/$

BONUSES

What is a bonus?

Bonuses are additional money added to your balance. The bonus size depends on the promotional offer's terms, and all players must satisfy the bonus wagering requirements before they can make a withdrawal.

How can I find out what the bonus wager is?

Simply enter your account, go to your personal profile "My Account", and click the "Bonuses" tab. It displays all the information about active bonuses and the required bonus payout amount. If you need additional assistance, please don't hesitate to contact our friendly support team through the live chat or write to support@GetSlots.com. We will resolve all problems as soon as possible.

How can I request my welcome bonus?

To receive your welcome bonus, you need to make a deposit. When making the deposit, please don't forget to mark the field "Yes, I want to receive any bonuses when making a deposit". The bonus will be automatically credited as soon as you make the deposit.

I have received my bonus but, for some reason, the required bonus wager isn't decreasing. Why?

The different casino games contribute differently to satisfying the bonus wagering terms. For complete information, please visit our page about bonus terms.

How many times do I need to wager my bonus?

All deposit-related bonuses have a x40 wagering requirement. For more information, please visit our bonus terms page.

CASINO

Are your game scores fair?

Fair play is as important to us as are long-term relationships with our customers. Therefore, the scores of most of our games are verifiable. This means all game scores are genuine and players can verify them independently. In addition, we offer complete guarantee that all the games are fair as we have received the Curacao License, and the games themselves employ a certified RNG.

Can I play in the casino without losing money?

Of course! GetSlots offers its customers the option to play in a test mode. This not only lets them play without the risk of losing real money but also gives them the chance to become skilled players with their own clever strategies which enable them to play confidently and bet real money.

What should I do if the game stalls in the middle of a round?

In case of technical problems during a game, some of your game rounds may remain unfinished. Nevertheless, the round will usually be played to the end on the server, and if you have any winnings, they will be credited to your account. Please don't hesitate to contact our friendly support team through the live chat or write to support@GetSlots.com.

I can't enter the game. What should I do?

To play in our casino, you need to have the latest versions of Java and Flash installed on your computer. You can download Java for free here: http://java.com, and Flash from here: http://get.adobe.com/flashplayer/. If nothing changes, this might mean the internet connection has dropped off. In addition, in such cases we also recommend that you clear the cache or cookies, relaunch the browser and/or device and retry everything. If none of this helps, please contact our friendly support team.

SECURITY

Is my personal information secure in the GetSlots casino?

Of course! Our site utilizes the 128-bit SSL (Secure Socket Layer) encryption protocol. In the online security sphere, it's used for transmitting confidential information. You can, therefore, be confident that your credit cad numbers and other personal data will be protected by world-class professionals.

Am I required to verify my account in order to make a deposit or a withdrawal?

Yes, you will have to verify your account upon request.

How should I send my documentation?

Please upload all required documents right to your personal profile. Bear in mind that the files can be no larger than 2 MB. Allowed file formats: BMP, JPEG, JPG, PNG. To do this, go to the Documents page.

Is there a chance that you may not accept my documents?

You can check the status of your documents on the same page where you uploaded them, i.e. in your personal profile. Simply select the Documents tab, and you will be able to find out their status.

TREATING THE GAME RESPONSIBLY

Can I close my account for a certain period of time?

Yes, you can do that. Just go to limits tab in your profile. We offer the opportunity to reopen your account after that period ends. To do this, please contact our friendly support team through the live chat or write to support@GetSlots.com.

Can I close my account in the GetSlots casino permanently?

Yes, you can close your account permanently. Please bear in mind that you will not be able to reopen it or create a new one. To close your account, please, contact our friendly support team through the live chat or write to support@GetSlots.com.

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